FAQ

Brand

Kusum Cosmetics is built on the pillars of nature. We strive to use natural elements in our products that help you improve and retain your vitality, tone, and radiance.

Category: Brand

Our journey started with a quest to understand what goes into a lotion. The ingredient list was full of engineered substances we never heard of before! We the created unique solutions to day-to-day skin and hair care, using naturally occurring, organic substances.

Category: Brand

Our ingredients are acquired from high quality, ethical, and sustainable organic sources. We employ our unique experience in creating a delicate combination of the ingredients in the most natural way. Since only a handful of sources pass our stringent quality control, the prices are expected to be higher than mass produced material.

Category: Brand

Our values

Natural cosmetic products utilize naturally derived, unrefined substances in their formulation. We use natural, food-grade preservatives.

Category: Our values

The word “natural” is used broadly and is often misleading. Many products claim the “All-natural” title. We recommend reading and understanding the ingredients list to ensure the contents of the products are natural. To help with this, we have created several blog posts here, here, and here. We encourage you to check our beauty blog routinely for useful information.

Category: Our values

Yes! We are a cruelty-free brand. We do not perform or support animal testing.

We craft products using USDA Certified Organic ingredients. Our products do contain substances that cannot be labeled organic such as water, and Himalayan pink salt.

Yes! We make all cosmetic products in the USA with US and Global ingredients.

Category: Our values

Our ingredients are natural elements sourced from organic, sustainable sources.

Category: Our values

Yes, We evaluate our suppliers in ensuring ethical sourcing of our ingredients.

Category: Our values

We believe in transparency. We package the products in transparent containers except for products requiring protection from light.

Category: Our values

Organic living is more than eating something that is labeled “organic” in some way. Adapting to a natural lifestyle and its principles helps you live better and conserve nature. Organic cosmetics reduce the harmful impact on you and the environment by using naturally occurring substances and preservatives. Read more about organic living here.

Category: Our values

Our ingredients

We pick product ingredients based on the product’s intended purpose. For example, Chic Hair Bath contains naturally foaming substances. Plush Hair Conditioner contains conditioning substances naturally. Stem Cell Cream contains stem cell culture from green apples. In the end, we create unique combinations of ingredients while preserving their natural effects.

Category: Our ingredients

No. All of our products are Non-GMO.

Category: Our ingredients

Most of our products are Vegan. Please read the product label and ingredients to ensure the contents suit your preference.

Category: Our ingredients

Yes! We are a cruelty-free brand. We do not perform or support animal testing.

We craft products using USDA Certified Organic ingredients. Our products do contain substances that cannot be labeled organic such as water, and Himalayan pink salt.

Our products do not contain gluten. Since we use natural substances in unrefined fashion, we do not claim to be gluten-free.

Category: Our ingredients

We use food-grade preservatives- Himalayan pink salt, Citric acid, Organic alcohol, and Potassium sorbate.

Category: Our ingredients

We recommend reading through the entire product label to understand the product, intended use, ingredients, and checking for allergens. Consider a patch test before using the product. You may read more about a patch test here.

Using our products

We deliver a nature-inspired skincare. You can read the product label, ingredient list to ensure you are getting products created from natural substances. You can read more about product labels and evolution from engineered to natural substances in our blog.

Yes, our products are suitable for all skin types. Just adjust the amount to suit your skin type! For example, dry skin may require more lotion, and oily skin may need less lotion than normal skin type. Read more about simple skincare routine here.

Yes! Kusum Cosmetics products are suitable for both men and women. They are a great gift idea!

Organic living is a major lifestyle change. Using natural products for hair, face, lip, and body care produces cumulative benefits. Read more about organic living here.

We preserve our products with natural, food-grade preservatives. We recommend using the products within 30 days of opening.

Our products provide natural elements that help you improve and retain your natural look. Results and timing can vary from person to person. Read more about setting reasonable expectations here.

Once you switch from engineered to naturals, your body and skin may undergo necessary adaptation. The effects produced by natural substances on our skin are generally well tolerated. Cosmetic products created using natural elements have subtle but significant results and provide long-term benefits. You can find more discussion about this process here.

We recommend reading the label for directions and following. You can read more about developing a healthy skincare routine here.

Use the products on a daily and consistent basis to achieve and maintain the effects of natural ingredients.

“Anti-aging” is a medical claim; it is not a cosmetic claim. Many products claim to be anti-aging and clinically proven; it is misleading without detailed proof. You can read more about false claims here.

We use natural substances and food-grade preservatives. The product label describes the ingredients and preservatives used. Please read the entire label, including ingredients and directions, to identify potential allergens.

Yes! Our hair care products, Hair Nourisher, Chic Hair Bath, and Plush Hair Conditioner, are pH-balanced for color-treated or chemically treated hair. You may retain hair color longer due to this effect, but individual results may vary.

Kusum Cosmetics products are naturally pH-balanced to suit the skin, scalp, and hair.

We recommend reading through the entire product label to understand the product, intended use, ingredients, and checking for allergens. Consider a patch test before using the product. You may read more about a patch test here.

Store the product in a dry, cool place. Protect from direct sun exposure and heat. Excessive light and temperature changes may degrade the product.

We use fragrance from organic natural essential oils. We do not use synthetic fragrances.

Our products contain only plant-based substances to produce foam. Therefore, our shampoo and shower gel produces a modest amount of foam. Engineered chemicals only have a large amount of foam. Remember, effective cleansing of the skin, scalp, and hair occurs with gentle rubbing rather than foam!

Supporting nature

We donate a portion of our profit to various nonprofit charitable organizations to support nature’s conservation.

Shopping experience

We have a secure website for easy and painless shopping experience. Our automated system will email you once an order is placed. You will receive another email with tracking information once your order ships. You may contact us with any questions here. Most emails are answered within one business day.

Shipping

We strive to ship the products within 24 hours of receiving your order during normal business hours. We operate on Pacific Standard Time (PST). We ship products securely packed in recyclable packaging with tracking information. If you have any questions about shipping process, please contact us.

Category: Shipping

Refund/Returns

We offer 30-day money back guarantee. Please refer to our refund policy for additional details.

Category: Refund/Returns

Privacy

Please refer to our privacy policy here.

Category: Privacy

Terms and Conditions of Use

Contact

You may contact us here. Generally, we respond within one business day.

Category: Contact

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