You may contact us here. Generally, we respond within one business day.
Archives: FAQs
What are the terms and conditions of using your website?
Please refer to our terms and conditions here.
What is your privacy policy?
Please refer to our privacy policy here.
What is your refund/return policy?
We offer 30-day money back guarantee. Please refer to our refund policy for additional details.
What is your shipping process?
We strive to ship the products within 24 hours of receiving your order during normal business hours. We operate on Pacific Standard Time (PST). We ship products securely packed in recyclable packaging with tracking information. If you have any questions about shipping process, please contact us.
Tell me about shopping experience on your website.
We have a secure website for easy and painless shopping experience. Our automated system will email you once an order is placed. You will receive another email with tracking information once your order ships. You may contact us with any questions here. Most emails are answered within one business day.
How do you explain “Stay Beautiful Naturally”?
Kusum Cosmetics is built on the pillars of nature. We strive to use natural elements in our products that help you improve and retain your vitality, tone, and radiance.
What is the meaning of natural cosmetics?
Natural cosmetic products utilize naturally derived, unrefined substances in their formulation. We use natural, food-grade preservatives.
What is the brand story of kusum cosmetics?
Our journey started with a quest to understand what goes into a lotion. The ingredient list was full of engineered substances we never heard of before! We created unique solutions to day-to-day skin and hair care, using naturally occurring, organic substances.
brand story of kusum cosmetics
What is the difference between your products and other natural products?
The word “natural” is used broadly and is often misleading. Many products claim the “All-natural” title. We recommend reading and understanding the ingredients list to ensure the contents of the products are natural. To help with this, we have created several blog posts here, here, and here. We encourage you to check our beauty blog routinely for useful information.